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Category: Outsourcing Advisors
April truths about outsourcing: Finance leaders are looking to providers’ capabilities more than ever, but are they really prepared to change?
Service providers are in pole position to provide the value clients need, however, there needs to be some give-and-take on both sides to move beyond mere "augmentation"Read More
The great outsourcing sham redux
So we managed to whip up a tidal wave of emotion and opinion when we made the call that the "outsourcing industry", in its current state is, quite frankly, a sham. When over 30,000 people read something, there's a reason why... so let's drill down into what this all meansRead More
Why today’s outsourcing industry is a sham
When God created "outsourcing", she/he/it clearly had a sense of humor. How do you encourage people who offloaded a chunk of their low-end processes offshore to get together and form an "industry"? "Outsourcing" is broken terminology and isn't a real industry. Read More
In case you somehow shamefully missed our Super-Lawyer Summit webinar…
A special thanks to Esteban Herrera (HfS), Akiba Stern (Loeb & Loeb), Jeff Harvey (Hunton & Williams) and Jeff Andrews (Thompson & Knight) for one helluva lively discussion in the state of today's outsourcing contracts. Missed out on the legal ear-candy? Visit here for the re-play.Read More
Negotiations and the deals we make: the Good, the Bad, and the Ugly
Here is the good, bad, and ugly of recent deals where we've coached clientsRead More
Source to stay?
The days of enterprise buyers dropping millions to view providers strut the catwalk and have their contracts hammered out by some baseball-bat wielding former ITO salesman are rapidly fading into the past. That ship has, thankfully, sailed. However, a new ship is now dropping anchor in the sourcing harbor...Read More
Don’t fire your contract lawyers just yet…
Don't fire your contract lawyers just yet...Read More
If you were too hungover to join our predictions webcast, here’s the replay and the deck
In case you missed our joint webcast with Ed Caso of Wells Fargo Securities on Friday, fear no more, as here's the replayRead More
Congratulations to Tony “Governator” Filippone, HfS’ new Head of Research
Our core mantra at HfS has always been to tackle the issues and complexities of global sourcing through the eyes of the buyer. One analyst who has spent nine years of his life doing just that, leading BPO governance for the $62 Billion healthcare payor, WellPoint, is our Governator himself, Tony Filippone. No single person in 2011 has written to - or talked with - more buyers about their governance challenges, and we are delighted to reveal to the world today his elevation to Executive Vice President of HfS' research team. Read More
Fed up with cheesy sales presentations? Well, here’s the web event you’ve been waiting for…
So how can you make the sales process smell less like a Wisconsin dairy farm? Easy - simply join us for our next web eventRead More
