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Category: OneOffice
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How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
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How to Get Started With Design Thinking in Shared Services and Outsourcing
Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.Read More
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The Intelligent OneOffice – the endgame for the new generation enterprise
Introducing the Intelligent OneOffice where the barriers between front, middle and back are forever going awayRead More
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Why the slogan “Fail Fast” is bullsh*t if you want to succeed with OneOffice
Don't “fail fast,” learn quickly.Read More
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Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?”Read More
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Accenture buys MOBGEN: indigestion ahead?
Accenture have acquired MOBGEN. Now comes mixing them with other Accenture assets and ingredientsRead More
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Digitally modernizing legacy businesses with your eyes wide open: Hatch a plan to do it profitably
'As a service' aspires to partner with clients to facilitate digital modernization, how do we cross the chasm from the old to the new?Read More
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What it takes to be part of our Top 50 BPO list? or our Top 25 IT Services list?
An FAQ for Service Providers that want to make it onto the HfS Top 10s, Top 25s and Top 50s.Read More
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Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industryRead More
