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Category: OneOffice
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Leaders embracing an infinite mindset can flourish during these times
With no defined time horizon, no clearly-defined rules, and with players that may enter and exit at any time, the primary objective of an infinite game is quite simply to keep playingRead More
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Meet Rajesh… in the flesh
Phil Fersht caught up with TCS CEO at the NASSCOM event in MumbaiRead More
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RPA died. Get over it. Now focus on designing processes that deliver superlative experiences.
Since the “RPA is dead” post, we’ve seen a swift realization from investors that the RPA “market” was being engineered by a small handful of marketeers attempting a reincarnation of the dot-com bust era where everyone goes nuts over robot butlersRead More
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HFS predictions for 2020. Oh lord, not more… but you know you’ll read them anyway
sorry folks, but we have to do them too...Read More
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BORN again… it’s Ritesh Idnani
Tech Mahindra President of BPM and Digital, Tech Mahindra talks to HFS CEO Phil FershtRead More
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Most automation strategies are failing because they aren’t impacting customer experiences. We must broaden beyond the back office…
Why is such paltry investment being made in front office automation, when improving the customer experience is the biggest driver? Read More
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Genpact gets Right to the Point to bring the front and back office together… as OneOffice
We view this as the most exciting acquisition yet by Genpact, as it signifies the direction the firm is taking as a process designer, executor and engineer enabled by supporting digital and AI technology.Read More
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How business and IT teams need to work together to develop real AI capability
The problem for IT is that AI doesn’t come packaged in a nice box with an instruction guideRead More
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Why going straight to digital from your legacy outsourcing engagement is like buying a Tesla
Why going straight to digital with your outsourcing engagement is like buying a Tesla - it's a big change, can be expensive and requires a very different type of service partner to make it viable Read More
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Want to survive the AI era? YOU have a simple choice to make…
There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understandingRead More
