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Category: kpo-analytics
Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management ServicesRead More
The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
Gianni Giacomelli… he lived in Delhi
Genpact's Gianni Giacomelli talks to HfS' Phil FershtRead More
Why we need to stop boring ourselves to death and focus on what really matters: building TRUST
The biggest disruptive trend on the horizon is TRUSTRead More
The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategyRead More
Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?Read More
Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
Murphy’s BPO Law
Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services Read More
Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
How successful do you think you really are?
A truly frightening way to look at yourself... Read More
