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Category: kpo-analytics
Why most advisors are just so Un-as-a-Service
Only 13% of sourcing advisors have plans to invest in cognitive computing skills and 15% in Robotic Process AutomationRead More
How As-a-Service is your organization?
This emergence of "As-a-Service" represents the most disruptive series of impacts to the traditional IT and business services industry that we have seen. Whether you buy, provide or advise on business and IT services, your opinions and intentions are critical for our research, so please spend some time completing our study and you could win an Apple Watch. Read More
The 2015 Progressive F&A BPO Blueprint
HfS unveils its 2015 Blueprint Report on Finance & Accounting BPO Services, authored by analysts Phil Fersht and Hema SantoshRead More
Mike Sutcliff, Digitally Distinct
Mike Sutcliffe, Group Chief Executive, Accenture Digital, talks to HfS analyst Phil Fersht on the disruptive impact of Digital technologies on Business Services and OperationsRead More
NASSCOM 2015: More MBA, less ABAP is the recipe for India’s Digital success
NASSCOM's Mumbai showpiece, India's premier Leadership Forum, exuded an energy not seen since the recession. Now it's time for India's service stars to grasp their Digital opportunity like never beforeRead More
David Poole, Robo Conductor
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony VenturesRead More
Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service
Consultants are supposed to be like doctors - they need to use the latest tools, technologies and knowledge at their disposal to help their clientsRead More
Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge
There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealingRead More
Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.Read More
TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh JainRead More
