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Category: IT Outsourcing / IT Services
What’s that noise? Is it Donald Sutherland… or the delicate sound of thunder?
Cloud's not simply about outsourcing the heavy-duty computing grunt - it's about the delivery of real business services, enabled by the applications needed to support them, and powered by the requisite computing and network infrastructure to host and deliver them. Moreover, Cloud computing represents a crucial next layer of cost-elimination from the corporate infrastucture. While many moons off being actual reality, the seeds have been planted and we see entire industries scurrying to develop applications, datacenters and managed services to support it.Read More
Why innovation in global business operations is critical for survival
We would argue that achieving innovation in the global support operations of businesses, is often the only lever most firms can pull to remain competitive in this economy. In most cases, it’s not enterprises' products and services that have to change, but the speed and efficiency with which they can adapt to the changing environment, that now provides the competitive edge. Read More
The sourcerers of Savannah
it's not too late to make the trip to the charming Georgian town of Savannah for next week's Global Sourcing Summit. The Horses will also be present, co-leading session on Cloud Computing Delivery with Mayer-Brown, in addition to hosting an all-star panel entitled "The Future State of the Sourcing Industry: what the future holds, and how on earth we can manage it better"Read More
We’re letting our research do the talking – see for yourself
Unlike other research entities who stick their stuff behind a paywall, we've decided the proof is in the pudding, because we want people to actually read our stuff and call us up. So as a gesture of thanks for all the support we've received during our first month on the job, we're giving away three pieces of our latest research to give you an idea of what we're all about.Read More
Surviving the Aftermath of a Lift and Shift Transition
Well, now you’ve done it. Instead of fixing things first, you outsourced your processes almost completely intact. The result? Your junky processes are now in the (hopefully) capable hands of your lower cost vendor and, not surprisingly, the outcomes are the same.Read More
The myth-busting continues
There's been another scintillating debate on the "Innovation" topic. If you have a few minutes, we suggest you visit the recent piece entitled "Busting the innovation myth" submitted to us by a top advisor choosing to remain anonymous. A couple of insightful and accurate views were contributed by Equaterra's COO Mark Robinson and CSC's Predisent of global sales and marketing, Peter AllenRead More
Professor Atwood saddles up to the ITO podium
Industry veteran Mike Atwood joins Horses' as Expert Contributor for IT Outsourcing strategies. Read More
Busting the innovation myth
“Innovation” has been amongst the most used—and overused—buzzwords in outsourcing for the last three or so years. Until clients and providers can have an honest conversation about what it takes to innovate, and what to do with the results, I don’t think it will ever happen. I’ll stop short of saying it’s impossible, but entire galaxies of stars will have to line up. Read on to understand why...Read More
Seeking the “Normal Normal”… here’s the re-run
Here's the re-run of the webcast we conducted with or friends over at Global Services Media and SSON, where we surveyed the intentions of 1,055 buyers, intermediaries and vendors on current outsourcing industry dynamicsRead More
Avoiding sourcing catastrophes, Part II
Everyone loves to save some money, and often the misalignment isn’t felt for the first couple of years. Striking a deal that optimizes cost generally sub-optimizes other aspects.Read More
