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Category: IT Outsourcing / IT Services
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The Industry Speaks about Cloud, Part IV: Business leaders demand business transformation support – can providers gear-up to help?
Business users want to accelerate to Cloud Business Services while IT wants to mitigate its many risks. We reach an impasse with both business and IT looking for external support to make their move to Cloud Business Services a reality, and the different type of support both sides want point towards a profound reorganization around Cloud.Read More
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“Cloud is bullsh*t” – HCL’s CEO, Vineet Nayar, explains why he said just that
Vineet Nayar, CEO at HCL Technologies, has firmly cemented himself as one of today's outspoken visionaries in the world of IT services. Never afraid to offer an opinion that may rub a few folks the wrong way, the self-styled CEO booked his ticket to notoriety at HCL's analyst conference in Boston this past week, where he'd decribed Cloud, well, as bullsh*t...Read More
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The Industry Speaks about Cloud, Part III: business and IT finally agree – IT must tool-up to enable cloud business services
Savvy CIOs are developing themselves into Cloud-enablers by honing their sourcing and service integration skills. Our Cloud Business Services study, conducted in conjunction with the Outsourcing Unit at the London School of Economics, contrasts many differing views and expectations from business and IT executives about Cloud business services... however, both sides do agree on one thing—the crucial enablement role that IT executives must adopt to provision Cloud business services.Read More
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Tread Carefully Through Europe
Buyers care where their providers are because stability, talent pool, infrastructure and the business and legal environment, determine how successful the relationship is going to be. Central and Eastern Europe is a fragmented region where cost, quality and scale varies.Read More
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Cutting to the chase with Capgem’s Chris Stancombe
Did you hear that one about the British geophysicist who became an accountant, ran an African engineering business, has been a COO, CIO and CFO, before winding his way into the sourcing business with Accenture, and subsequently Capgemini, where he helped jump-start their BPO business? Today, Chris Stancombe has worked in BPO for nearly a decade, and now heads Capgemini's Global Finance and Accounting Outsourcing practice.Read More
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“Honestly, history tells us the act of outsourcing doesn’t save money…” Gartner Group
This morning I nearly choked on my cornflakes to the incredible revelation in CIO.com from analyst firm, Gartner Group, that outsourcing doesn't save money.Read More
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The speculation over Genpact’s future spells crunch-time for the future of BPO
Serious questions are now being asked of the leading service providers jostling for marketshare and position in the BPO business. Some providers are growing frustrated, and beginning to question whether they got their approach to BPO right. And the current speculation over Genpact ‘s future is forcing many of the BPO wannabes to gaze deeply into their navels to decide whether they want to get really serious about BPO. There's been a lot of chest-beating, a lot of marketing, a lot of huff and puff right across the industry... now's the time to see who's really going to step it up.Read More
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Get your governance right in 15 minutes with Stan and Esteban
Still struggling to find that right governance model? Well you'll probably still be after listening to this, but they'll at least validate all the things that you should be doing, which you know you should probably doing, and are probably not, for whatever reason, but would love to if you could just get your boss to listen to you.Read More
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The Industry Speaks about Cloud, Part II: business execs fear its impact on work culture; IT execs doubt their ability to drive competitive advantage
The Cloud Business Services study we just conducted, in conjunction with the Outsourcing Unit at the London School of Economics, has served up some contrasting concerns that business executives are having versus their IT counterparts: its impact on work culture and it's impact on the value of the current IT department.Read More
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Mahindra Satyam eyes big comeback
While the rest of the outsourcing world has been carrying on through challenging times, the most challenged of its citizens, Mahindra Satyam, has been quietly rebuilding a global business under the charismatic and candid leadership of Atul Kunwar.Read More
