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Category: IT Outsourcing / IT Services
iGate swallows larger Patni—does it matter?
As far as mergers go, this is a fairly synergistic one: a high-growth, innovative company acquires a bigger but staid, stuck competitorRead More
TPI + Compass: a new direction for outsourcing advisors, or more of the same?
With the increased focus on outsourcing advisory services from management consultants such as Deloitte, KPMG and PwC, the souped-up TPI/Compass creates a super-boutique that can compete effectively in the market for the complex enterprise engagements that require a lot of hourly-billable heavy-lifting. There’s little doubt this merger helps bolster TPI’s credentials as a serious player, now the big boys fancy their piece of the action. However, when we look at the current enterprise needs for outsourcing support, we see a dire need for enterprises to receive a mixture of consulting advice and data, served up in a less expensive, easier-to-digest format, than the $500-per-hour model.Read More
Are BPO newcomers running out of gas?
The very latest market picture of Finance & Accounting BPO sends us one very clear message: the market remains dominated by a small handful of established service providers, while the market entrants of recent years have struggled to make a major impact.Read More
Happy Sourcing Change year: first fix what is inexcusable and downright awful
HfS are forecasting a meteorologist’s dream for the sourcing industry— high pressure combinations of Cowboys and Indians, a blizzard of new deals, and very Cloud-y days. In the face of these anticipated patterns, how should buyers prepare for the stormy weather that ultimately impacts results for their organizations? Perhaps it’s time to prepare for the change sourcing represents a bit differently. Here are our top five recommendations for staying warm and dry in 2011Read More
Best of HfS in 2010
As the world prepares to shut down, recharge its batteries and anticipate a frenetic 2011, we take a look back at the highlights of 2010, as seen by your friends at HfS ResearchRead More
Cloud is changing the future of outsourcing: 1000 organizations have spoken
Gone are the days when CIOs demanded their shareholders underpin massive technology investments in ERP and infrastructure. Those investments have been made, and most CEOs intend never again to make capital outlays of that ilk on technology. Enter the Cloud. This is driving a new inflection point in the provisioning of business services, that goes far beyond straightforward outsourcing.Read More
HfS Podcast: 2011 Outsourcing Predictions
Join us as HfS Research discusses our predictions for 2011.Read More
Is TPI’s Index reflecting the real BPO industry picture?
As a result of TPI's recent Q3 outlook, several industry colleagues expressed concern that TPI wasn't reflecting market reality, with particular reference to their claim that the BPO industry had taken a 15% nose-dive in 2010. New HfS Research data that encompasses all current Finance & Accounting (F&A) BPO engagements, reveals two key factors that cause us to question the reliability of the latest TPI Index's BPO outlook.Read More
Humbled, honored and embarassed!
Phil Fersht has been voted analyst of the year by 150 analyst relations professionals at the Institute of Industry Analyst RelationsRead More
And here are… HfS’ 2011 Outsourcing Predictions… on demand
nd here we are, like clockwork, jumping on the tackiest, lamest marketing exercise every analyst, consultant, CEO, and wannabe thought-leader always persists in doing... because you are supposed to gasp "Wow - they are predicting the future!"Read More
