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Category: IT Outsourcing / IT Services
Genpact looks for added bite with Tiger
After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company's current COO, and long-serving member of the leadership teamRead More
Cognizant: The Future of Work or the Present Forever?
Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.Read More
What’s your state of outsourcing in 2011? Your views are critical…
Whether you buy, sell, advise or analyze outsourcing services, YOUR opinion is critical for our new study we're conducting with our academic friends who run the Outsourcing Unit at the London School of Economics.Read More
Utilities: Next Practices for a Stealth Outsourcing Giant
Shhh… Don’t tell anyone, but while most of us weren’t looking, the utilities industry quietly racked up $25 billion in annual spend on outsourcing—that’s in the US alone! How did this happen? How did this get past the regulators and the unions? Who knew that outsourcing would not only grow, but stick, in this most conservative of industries?Read More
Special Webinar: Meet HfS Research Up Close and Personal this Thursday
IG President and CEO Dawn Evans will join HfS Founder and CEO Phil Fersht, along with HfS COO Esteban Herrera, new HfS Research Governator VP Tony Filippone, and HfS VP of Marketing Mark Reed-Edwards for an hour-long look at HfS. You'll find out more about the exciting new partnership between HfS and SIG. we'll discuss the HfS research agenda, what's in store for 2011, and how you can get involved, access the research and collaborate with HfS analysts and other SIG members about next practices for sourcing and businessRead More
Outsourcing: a symptom of a failing education system?
Most people still claim they really outsource to save money - of course that's an immediate benefit, but you wouldn't even be considering it, if you had operations in place that were really good.Read More
Amazon: Saved by a Royal Wedding
Going forward, Amazon can expect a similar spotlight to highlight both its successes and failures. Why? The Cloud offering is a disruption to the tried and trusted IT and BP services model. Much is at stake and whether it likes it or not, Amazon is one of a few companies that now sits at the fulcrum.Read More
HP’s strategy: is it plotting, or losing the plot?
Unless HP is plotting a radical move to buy SAP, or some other ERP business, HP seems to be letting itself down badly - the firm needs new thinkers who can drive innovation and a new direction into the business, because right now, most industry observers are left scratching their heads trying to figure out what the game-plan is.Read More
Are you ready for… The HfS Private Cloud Challenge?
Private Clouds are a cynical oxymoron. The whole point of a Cloud is that you share resources and don’t have to own the capacity you need, because its available on demand, so you can pay by the drink. Well, if you own the resources and the capacity, it is inherently limited to what you own, and you’ve already paid for everyone’s drinks at the bar whether they consume them or not!Read More
Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition
So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?Read More
