- Search
Category: IT Outsourcing / IT Services
The great outsourcing talent-chasm: 57% of service provider staff don’t understand their clients’ businesses
In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today's global marketplace.Read More
And Kops is back with… outsourcing clients’ merit badges
Outsourcing clients of the world: examine your experience to see if you’ve earned Deborah’s top 10 client merit badgesRead More
Why rebrand outsourcing, when what we already have may be new and exciting…
Why rebrand outsourcing, when what we already have may be new and exciting...Read More
Well stone the lodes… Infosys cranks up its SAP-ness with the acquisition of Lodestone
Infosys's acquisition of management consultancy and SAP integrator Lodestone Holdings lines up perfectly with their long-term strategy of moving to higher value services, but this acquisition is a risky way to grow these capabilities. Read More
An industry with no name? The outsourcing industry votes out the “O” word but can’t think of an alternative…
There is far too much "believe our own bullshit" going on and this industry needs to change before it can effectively "rebrand"Read More
Look what Obama has done to the “O” word…
our new survey on the toxic "O" word has resoundingly proven that negative politics really does sway opinions, as an overwhelming majority of American enterprises want the word scrapped, which is in stark contract to European firms, who are largely happy to keep itRead More
It’s official: the outsourcing industry has voted out its name
HfS Research has reached out to its unique community of services and operations professionals, and can finally reveal the answers we have long been searching for - that it's time to re-brand the industry formerly known as outsourcing, with 61% of the industry stakeholders voting to drop the termRead More
The biggest, baddest and boldest bevvy of buyers is back to bend the boundaries of the blueprint in Boston…but hurry as we’re almost out of room!
We are very close to capacity for our upcoming Blueprint Sessions 2.0 taking place October 23-25, 2012 in Boston event so Register Now to secure your spot!Read More
IBM’s Kenexa acquisition can take the talent conversation outside of the HR department
HfS believes IBM is likely to be eyeing a further acquisition in the talent management software space as Kenexa brings very strong Recruitment Process Outsourcing competency and IP in employee engagement and compensation, but was still developing out its cloud platform.Read More
Has HP bottled it?
After a terrible quarter, someone in HP has made the decision to run and hide - to cancel their September analyst event - an unprecedented action for a leading tech services provider to takeRead More
