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Category: IT Outsourcing / IT Services
Time for outsourcing service providers to tone down the sales BS
Service providers need to prove they are agents of value, not devils of extracting low-value margins.Read More
Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management ServicesRead More
The Twelve Tenets of Trust
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: TrustRead More
The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost
Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationshipsRead More
Why we need to stop boring ourselves to death and focus on what really matters: building TRUST
The biggest disruptive trend on the horizon is TRUSTRead More
Did you get with the As-A-Service program in Chicago?
Next week, in Chicago, we will stare at that wall we've hit, and collectively figure out how to jump over it. So without further ado, pop in your headphones, turn up the volume and enjoy!Read More
The Evolving Maturity of Robotic Process Automation
The HfS RPA Maturity Model assesses where an individual service provider sits with regards to the maturity of its RPA strategyRead More
Is your Service Provider genuinely investing in As-a-Service Capabilities?
How can we be sure service providers are making the financial commitments needed to be effective in the emerging As-a-Service Economy?Read More
Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of yearsRead More
