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Category: HfSResearch.com Homepage
How Design Thinking could really help your brand strategy
This firm could definitely benefit from some Design Thinking to re-imagine its customer experienceRead More
IBM, Infosys, Accenture and Cognizant lead in the industry’s first Design Thinking Blueprint
HfS unveils the industry's first Blueprint on Design Thinking capabilityRead More
Situational awareness, good manners and the ability to communicate are the keys to success
I drew some real inspiration from this recent speech from Bollywood actor R. MadhavanRead More
Download the industry’s updated Robotic Process Automation maturity model
HfS' Charles Sutherland has updated the industry's RPA Maturity Model. Download your copy hereRead More
Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
HfS announces expansion plans for 2016 across our analyst and commercial operations
HfS Research, the leading analyst authority, has announced major additions to its worldwide research analyst and commercial operations as it continues its stellar growth performanceRead More
Data is eating the services industry!
Facilitating and empowering the core data of the enterprise is where the real value is - that is the "lock-in" of the futureRead More
50% of Buyers are change imposters, so avoid them if you can!
You must weed out the change imposters if you don't want to go down with themRead More
Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint
HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplaceRead More
HfS is back in Cambridge University for another no-cheese bake off of services leaders
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"Read More
