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Category: HfS Surveys: Technology in BPO 2014
Why some service providers are grimly clinging onto the labor-arbitrage model
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
Accenture makes significant As-a-Service play by bringing together Operations, Cloud and Infrastructure
The services world has already started to change - and those who are only just realizing this may already be too lateRead More
Is BPO on the brink of a technology revolution?
Why BPO clients which have tech-enabled their processes are achieving better performance and outcomesRead More
Automation killed the gamification star
Even back in '79 the world was already beginning to zone in on the power of automationRead More
BPO will continue to fail miserably… without a mindset to embrace change, develop talent and tech-enable processes
Our new "Technology in BPO" study reveals that this industry is on the brink of a significant, radical overhaul to its very core value propositionRead More
Automation: it’s about solving business problems, stupid!
We asked HfS' Charles Sutherland to share his views on what is really happening with process automation and why is shouldn't be confused with technology automation theories of yesteryearRead More
