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Category: Healthcare and Outsourcing
Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition
So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?Read More
SourceCorp + HOVS Services: A response to shifting client needs, or a competitive reaction to the Xerox/ACS Merger?
These are two remarkably similar organizations operating remarkably similar businesses, but with very few shared customers. There is plenty of opportunity to improve profitability of the combined entity.Read More
Welcome to Networking 2.0 – HfS and SIG are moving the needle for the sourcing industry
The biggest issue in today's sourcing industry is the need for a truly independent and high-value environment for sourcing and outsourcing practitioners to collaborate and share knowledge. HfS is delighted to announce an exclusive industry partnership with the premier membership organization that has served sourcing and outsourcing professionals from Global 1000 companies throughout a 20-year history: the Sourcing Interests Group.Read More
Industry-specific analytics: where providers can differentiate or disappoint
As data analysis techniques have gotten smarter over the years, analytics have emerged as a specialized function of business employed broadly across industries and functions. Our new HfS Report, imaginatively titled Where offshore analytics is heading in 2011 investigates...Read More
The speculation over Genpact’s future spells crunch-time for the future of BPO
Serious questions are now being asked of the leading service providers jostling for marketshare and position in the BPO business. Some providers are growing frustrated, and beginning to question whether they got their approach to BPO right. And the current speculation over Genpact ‘s future is forcing many of the BPO wannabes to gaze deeply into their navels to decide whether they want to get really serious about BPO. There's been a lot of chest-beating, a lot of marketing, a lot of huff and puff right across the industry... now's the time to see who's really going to step it up.Read More
A healthcare BPO summit… with Sumit
Healthcare has been on everyone's minds in the US, in the wake of the acrimonious legislative fight and with the recent elections. And when any industry gets the squeeze, us sourcing-folk immediately think "hmmm, will they now do some outsourcing...Read More
Deborah Kops, delightful doyenne and describer, joins the HfS research family
Over the next year, you’ll be able to sample some of the most innovative thinking in sourcing change through Deborah Kops' frequent columns and commentary exclusively for HfS ResearchRead More
Will customers buy CSC’s vision?
We liked what we heard at CSC’s European analyst event. The provider outlined two strategies dealing with the short and long term realities of how you, the customer, buys IT and business servicesRead More
CSC stakes its claim to prosper in the new IT services ecosystem
CSC has struck out in a new direction sketching out a long-term position as a “service integrator” and laying out a cloud strategy that goes beyond the usual hype. The real test is whether CSC can channel its pricing and engagement models, its service management frameworks and—critically—its sales team in the same direction as the new IT services ecosystem emerges. This HfS RAPIDInsight sets out the HfS Research take on CSC’s strategy; what is needs to make it work, and what it means for customers.Read More
New HfS Market Landscape: Is insurance BPO ready to grow up?
The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms' profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battle several regulatory and compliance requirements in the next few years. HfS Research's new market landscape report entitled "Is Global Insurance BPO ready to grow up?" discusses these issues at length.Read More
