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Category: Healthcare and Outsourcing
VCU Health tests telehealth for shortening time to treatment for stroke patients (#telestrokecare)
At the heart of the effort is empathy – making an effort to “get inside” the experience of each person involved, understand their needs, and how to address those needs both simply and effectively.Read More
Putting healthcare services at the fingertips of your patients and members
There are a number of mobile platforms on the market today, but who is using them to bring mobility to healthcare?Read More
Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..Read More
From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services
Going "behind the scenes" of a design thinking initiative to improve the patient experience.Read More
So what should healthcare operations do when IT hinders rather than helps?
Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.Read More
Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More
A Wow! Moment: Taking Patient Centricity To Heart To Impact Health Outcomes
Hitoe is a fabric that is also a sensor, contributing heart rate and brain and muscle activity to analysis for health and care analysis and plans.Read More
How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativRead More
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
Accenture, WNS, TCS and Cognizant make the first Pharma BPO Winner’s Circle
HfS analyst Barbra McGann publishes the industry's first assessment of Service Provider performance in the Pharma R&A and Commercial Services IndustryRead More
