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Category: Finance and Accounting
Innovation in F&A BPO? We have it all right here folks…
This new HfS report dives into the experiences and expectations of a selection of today’s most experienced enterprise Finance and Accounting (F&A) BPO buyers, when it comes to achieving innovation. We spoke to a collection of major F&A BPO customers which have achieved some form of innovation as they went through the F&A BPO experience with a major service provider. Read More
Up in the air with Ritesh Idnani… Part II
In Part II, Ritesh explains the changes in the BPO industry from his perspective - especially the inherent need for providers to align their BPO service offerings with an industry-verticalized approach. Read More
Up in the air with Ritesh Idnani… Part I
Several people at Infosys have told me that noone spends more time traveling across the globe than the COO for their BPO business... Ritesh Idnani. So when we teed up an interview with him, I asked him how many airmiles he has racked up, and his response was simply "am getting close to George Clooney's character in the movie Up in the Air."Read More
Sal-sourcing in the real world, Part I
Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources.Read More
Renowned outsourcing advisor Esteban Herrera joins HfS as Research Vice President
Esteban Herrera joins HfS’ executive management team as Research Vice President for the firm’s strategic sourcing practice for buy-side enterprises. Herrera will drive a definitive research agenda that encompasses strategic advice, best practices and governance support across all aspects of IT outsourcing, BPO and shared services.Read More
The hunters and the hunted: Indian BPOs readying for a rebound
As the world recovers from recession, the major Indian BPO providers eagerly await a return to the BPO boom, which has paused in the past 18 months as companies have sought to cope with riding out the tough-times. While the bounce-back has hardly been resurgent, BPO is clearly firmly on the corporate agenda and many of the leading Indian service providers are expanding staff, acquiring competitors, and making new marketing plans to widen market share and penetrate new sectors, such as the mid-market. Read More
Time for HP to shephurd its BPO business
When Mark Hurd took up the reins as HP's boss back in 2005, the company badly needed him to stabilize the business, drive up the stock price, and add discipline and cost-control into many of its global operations. And whatever the reason for his demise (quite frankly, he's not Tiger Woods, so who cares?), he's done what HP needed him to do - and this is a good time to put someone else at the helm who can start closing the gap with IBM and others. In fact, he should have gone sooner, because there's a lot of ground to be made up right across the board. One of those is a flagging BPO business that had outperformed anyone's expectations before the EDS merger threw it into a confused shambles.Read More
Meet the sourcing gangsters in Chicago
HfS has teamed with its networking partner, SSON, to present a superior discussion across the world of finance and sourcing, with Jay Desai, one of the buy-side's most respected voices for sourcing governance, Capgemini's own sourcing sherif David Poole, the pontiff of procurement Jason Busch... all moderated by HfS.Read More
Wang / Fersht uncut. Part II
Analysts Phil Fersht and Ray Wang air some recent discussions on the world of social media and the convergence of software delivery and outsourcing… here’s part II Read More
New HfS Report – Desperately Seeking Innovation in BPO: Enterprises Speak Out
Innovation is now the critical ingredient for most buyers of Business Process Outsourcing (BPO) services –unequivocally proven by a new HfS Research study of 588 shared services and outsourcing executives. This report dives into the experiences and expectations of today’s enterprise BPO buyers when it comes to achieving innovation, and offers actionable recommendations for devising a strategy to improve their innovation agenda with their BPO endeavor. Read More
