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Category: Design Thinking
Successful Strategic Partnerships must go beyond the press release
Why are the strategic objectives so often forgotten in the hurry to get a deal done?Read More
Enter the “Trust” Clause: The only way to contract for emerging Digital business models
Existing commercial models and contracting practices are no longer viable to capture the outcome of the engagement, let alone the spirit of collaboration, co-innovation and partnership. So what is the way forward for contracting in an age of uncertainty aRead More
The dinosaur that is procurement: Get relevant to your business or become extinct
Procurement’s very existence is in trouble. The function must be part of the whole negotiation process, not only to protect the company from making deals that do not benefit the firm but also ensure they are sensible, cordial and well-balanced - and both supplier and buyer realize the outcomes they both want to achieve. Sadly, this is so not the case with so many pivotal business deals today.Read More
How to Power Up and Re-think your Outsourcing Experience
If you really want what’s next… your service provider might actually have the ideas… but is your leadership willing to listen, invest, give them access to your intimate data, and give it a try? Is your organization genuinely culturally ready for innovativRead More
Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industryRead More
Futurist Gerd Leonhard to keynote at HfS Cognition this September
Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this SeptemberRead More
Meet the Dinamo driving TCS’ business process services impressive growth
HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy ServicesRead More
The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
The focus shifts to using consultants with real change management, process transformation, analytics and automation chopsRead More
Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'BrienRead More
