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Category: Design Thinking
From Day One: Design Thinking the Patient Experience with Lawrence General Hospital and Sutherland Global Services
Going "behind the scenes" of a design thinking initiative to improve the patient experience.Read More
What Pokemon Go! can teach us about outcome-based performance management
The role of gamification in shift to higher quality and outcome-based performance managementRead More
How deal closure can increase when sourcing and sales teams work together
When collaboration between procurement and sales leads to increase in closed deals, compliance, and mutual respect.Read More
How to Get Started With Design Thinking in Shared Services and Outsourcing
Design Thinking expert Charlotte Bui (SAP) shares perspective on how to understand your customers to impact your business.Read More
Why the slogan “Fail Fast” is bullsh*t if you want to succeed with OneOffice
Don't “fail fast,” learn quickly.Read More
Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red!Read More
We are all outcome workers, whether we like it or not…
Does anyone care how hard you work, or do they care what you have achieved?Read More
The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday.Read More
Will you really have to retire at 50? Not if you’re smart about marketing and repackaging your skills
Phil Fersht gives a contrarian viewpoint to Len Kendall's article "Get ready to retire at 50…Not because you want to, but because you'll have to"Read More
The New Rule of Outsourcing: Co-Learning on the Job
Today, “learning on the job,” is a critical activity to do all the time, as digital technologies and business models change the way we work, not a little, but quite significantly and often at a breathtaking pace.Read More
