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Category: CRM and Marketing
There’s no FTE hell with Chris Caldwell
Phil Fersht interviews Concentrix President Chris CaldwellRead More
Why Customer Delight is Overrated
Bad customer experiences have a much greater potential to do business damage than great experiences do to have a positive impactRead More
Life Fitness Finds “Smart” Translation on Demand with Lionbridge
Meeting the Marketer’s Need for Speed and SimplicityRead More
Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More
The back office is dead… long live OneOffice
We're evolving to an era where there is only "OneOffice" that matters: creating the digital customer experience and an intelligent, single office to enable itRead More
Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'BrienRead More
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
Confusion-as-a-Service: The massive disconnect between vision and reality
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioningRead More
Now for some proper #DesignThinking
Just think of the Design Thinking the branding agency went through to come up with thisRead More
There’s a whole generation with a new explanation… in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th. Read More
