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Category: Contact Center and Omni-Channel
Confusion-as-a-Service: The massive disconnect between vision and reality
The C-Suite is just living on a different planet from the teams below them trying to keep their businesses functioningRead More
Now for some proper #DesignThinking
Just think of the Design Thinking the branding agency went through to come up with thisRead More
There’s a whole generation with a new explanation… in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th. Read More
Three very handsome CEOs take on three advisors… only on HfS
This February, three CEOs bake-off against three of the industry's finest advisors in an unvarnished, unsponsored shootout of futuristic debate on the future of BPO.Read More
The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizersRead More
10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016Read More
The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
