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Category: Captives and Shared Services Strategies
Global Capability Centers (GCCs)… The direction Indian IT must take to pivot from cost to value
While tech and BPO service providers have grappled with flagging enterprise demand and other market pressures, GCCs have thrived, with HFS estimating 2000 expected to be in full operation in 2025. So, are these GCCs genuinely the new face of Indian IT? And can they sustain their success and lead the Indian charge in global technology services?Read More
India’s bloated IT services firms must learn from their startups to avoid GenAI meltdown
Having just spent a lovely week in India leading an HFS special event in Mumbai, followed by speaking at the Nasscom Technology Leadership Forum, I was overwhelmed with concern that so many leaders in India's services industry really have no concept of what is going to hit them. Indian support services could lose a million positions over the next couple of years as LLMs rapidly change how routine IT testing and coding work are delivered.Read More
Accenture, Capgemini, Genpact, IBM, Infosys, TCS—the F&A entourage leading the way to Horizon 3 outcomes
HFS conducted an exhaustive research exercise into 15 of the key service providers in the latest Horizons report on F&A Service Providers, 2023, by diving deep into the capabilities of each and how they have contributed to the changing F&A landscape over the last year. Read More
Sumitomo Group announces the largest-ever RPA deal, but is this really all RPA?
Major Japanese financial services conglomerate, Sumitomo, has announced an unprecedented RPA initiative with savings claimed to be in the hundreds of millions of dollars.Read More
Teleperformance, Concentrix and Sutherland lead the HfS Contact Center Operations Blueprint
HfS unveils the 2016 HfS Blueprint for Contact Center Operations, authored by Melissa O'BrienRead More
Rescuing BPO from its trough of directionless boredom: Make jobs challenging and creative
Enterprises need to create business manager roles to energize the Digital Generation Read More
There’s a whole generation with a new explanation… in San Francisco
Our first-ever Working Summit for Buyers happens in San Francisco at the St. Regis Hotel May 26th - 27th. Read More
HfS is back in Cambridge University for another no-cheese bake off of services leaders
This promises to be another UK style "throw the kitchen sink at everything crappy about our service industry"Read More
The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
Good heavens, it’s Liz Evans…
Phil Fersht interviews Liz Evans, KPMG's leading practitioner for governance and relationship managementRead More
