Category: Buyers’ Sourcing Best Practices

Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats
September 27, 2022 | Phil Fersht, Saurabh Gupta
Today's current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.Read More
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Effort, Performance, Purpose: The Three Evolutions of Services
August 12, 2022 | Phil Fersht, Saurabh Gupta
The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier.Read More
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ERM, EY, IBM, Accenture, and Capgemini tip-top the HFS Sustainability Top 10
August 03, 2022 | Phil Fersht, Josh Matthews
I sat down with Josh Matthews, our Practice Leader for sustainability, to dig into the results from this new research.Read More
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