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Category: Buyers’ Sourcing Best Practices
Goodbye Top Ten and Hello HFS Horizons!
We are unveiling "HFS Horizons" to align the performance of service providers and tech suppliers with the outcomes they help their clients define, the great experiences their clients enjoy, and the synergies their clients are developing across their ecosystem partners to create new sources of value.Read More
Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats
Today's current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.Read More
Effort, Performance, Purpose: The Three Evolutions of Services
The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier.Read More
ERM, EY, IBM, Accenture, and Capgemini tip-top the HFS Sustainability Top 10
I sat down with Josh Matthews, our Practice Leader for sustainability, to dig into the results from this new research.Read More
