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Category: Business Process Outsourcing (BPO)
There’s no FTE hell with Chris Caldwell
Phil Fersht interviews Concentrix President Chris CaldwellRead More
Ready to Learn to Change in New York this March?
We're excited to trigger the first nuclear tranche of speakers for the Future of Operations in the Robotic Age (FORA) Summit in New York, March 7-8Read More
Save the Date: New York, March 7-8 for the flagship FORA Summit “Learning to Change”
HfS Presents The Future of Operations in the Robotic Age Summit - New York, March 2018Read More
What $1000 invested in these firms ten years ago would be worth today
HfS analyst Martin Gabriel reveals where we could have made some wiser choices back in the dayRead More
Infosys repeats history, but this time goes for a services man in Salil Parekh
The services winners of the last three decades have thrived on change, disruption, and uncertainty, which is exactly where the Infosys of 2018 and beyond needs to focusRead More
#NASSCOMBPM 2017: The Indian BPM industry graduates from biryani to bhuna, but needs to stop celebrating the past
Phil Fersht shares his takeaways from the 2017 NasscomBPM Summit in BangaloreRead More
Meet F&A’s new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS
On the Knife’s Edge: Do F&A Service Buyers and Providers Really Want Transformation – Or Just RPA Arbitrage?Read More
Have we finally become an industry? Have we become the Digital Operations Industry?
After years of trying define ourselves, have we finally emerged as the Digital Operations IndustryRead More
Images from FORA: A leadership panel spanning some serious brain power
Simply one of the best panel discussions. EverRead More
HfS data products get a Suvradeep-dive
HfS welcomes Suvradeep Bhattacharjee as Research Director, Market Insights and Data SolutionsRead More
