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Category: Business Process Outsourcing (BPO)
#NASSCOMBPM 2017: The Indian BPM industry graduates from biryani to bhuna, but needs to stop celebrating the past
Phil Fersht shares his takeaways from the 2017 NasscomBPM Summit in BangaloreRead More
Meet F&A’s new Big Seven: Genpact, Accenture, IBM, TCS, EXL, Capgemini and WNS
On the Knife’s Edge: Do F&A Service Buyers and Providers Really Want Transformation – Or Just RPA Arbitrage?Read More
Have we finally become an industry? Have we become the Digital Operations Industry?
After years of trying define ourselves, have we finally emerged as the Digital Operations IndustryRead More
Images from FORA: A leadership panel spanning some serious brain power
Simply one of the best panel discussions. EverRead More
HfS data products get a Suvradeep-dive
HfS welcomes Suvradeep Bhattacharjee as Research Director, Market Insights and Data SolutionsRead More
The future is about services, not software
Phil Fersht argues that most software products today have 10-50x the functionality clients need... hence the onus moves to how you work with it, more than which product you useRead More
HfS hammers the final nail in the legacy analyst coffin with the HfS ThinkTank
It’s time to close the chapter on the legacy analyst industry that has lost its identity, independence and sense of purpose.Read More
Did Genpact Just Declare The End Of The Insurance Adjuster With OnSource Acquisition?
Genpact bought Massachusetts based OnSource, a property, scene and vehicle inspection specialist that has an insurance client base in the US.Read More
Ian Maher… Sourcing Star
Phil Fersht interviews Ian Maher, the automation and outsourcing genius behind the Hanover Insurance GroupRead More
Getting into the Top 50!
I just wanted to repeat the advice I gave out last year about the report and the listRead More
