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Category: Business Process Outsourcing (BPO)
New HfS Market Landscape: Is insurance BPO ready to grow up?
The global insurance industry faces a challenging and unprecedented market environment; insurance premiums are falling, and insurance firms' profitability is nowhere near the pre-recession era. Added to this, insurers in the US and Europe need to battle several regulatory and compliance requirements in the next few years. HfS Research's new market landscape report entitled "Is Global Insurance BPO ready to grow up?" discusses these issues at length.Read More
Cog and Gen getting it on? Naaaahhhhh
Lots of frantic noise this week that Cog has been making romantic overtones to Genpact - with India's press jumping on speculation. Like any other industry observer, you can certainly see lots of romantic potential here - Wall Street's darlings of BPO and ADM tying the knot to frighten the life out of Accenture, IBM, Infosys et al. HoweverI'm afraid this one just ain't gonna happen anytime soonRead More
Sal-sourcing in the real world, Part I
Mike Salvino - or simply "Sal" to his friends and colleagues, has brought a real air or pragmatism to Accenture, where he now leads the firm's global BPO business. Read Part I of his interview with Horses for Sources.Read More
Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services
Horses for Sources and the London School of Economics Launch Groundbreaking Study into Cloud Business Services Read More
Esteban Herrera: why I joined the Horses
Esteban Herrera, Research VP for HfS' buy-side enterprise sourcing practice, explains why he joined the "Horses"Read More
Renowned outsourcing advisor Esteban Herrera joins HfS as Research Vice President
Esteban Herrera joins HfS’ executive management team as Research Vice President for the firm’s strategic sourcing practice for buy-side enterprises. Herrera will drive a definitive research agenda that encompasses strategic advice, best practices and governance support across all aspects of IT outsourcing, BPO and shared services.Read More
The Horses on National Public Radio: is this the age of homeshoring?
If you happened to be listening to National Public Radio yesterday afternoon, you would have heard an interesting discussion on the rise of homeshoring on their All Things Considered afternoon showRead More
Bidding on BPO with Abid, Part I
We've seen a significant shift in in the competitive landscape for BPO providers in the last two years - some of the leading Indian providers have taken advantage of the recession to steal a march on several of the incumbents, pushing their own tenacious brand of offshore service delivery, that has evolved from their IT heritage. We managed to grab some time with TCS's head BPO honcho, Abid Ali Neemuchwala to talk about TCS's development and his views for the future nature and development of global BPO service delivery.Read More
Why Chuck needs to get the chop
Senator Charles E. Schumer, not content with ludicrous attempts to tax the US consumer for taking an offshore call, has continued his personal tirade against the use of offshore services, by pushing through legislation to add a further $2,000 tax for an H-1B visa application, and $2,250 more for an L-1 visa applicationRead More
Is it time for Western and Indian services cultures to blend?
Business leaders are demanding more innovation and productivity from their outsourcing endeavors, but their delivery teams tend to be more concerned with the work culture of their provider. So how can leading providers deliver all the goodies CFOs and CIOs want, in addition to being really flexible and easy to work with? Read More
