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Category: Business Process Outsourcing (BPO)
HP’s strategy: is it plotting, or losing the plot?
Unless HP is plotting a radical move to buy SAP, or some other ERP business, HP seems to be letting itself down badly - the firm needs new thinkers who can drive innovation and a new direction into the business, because right now, most industry observers are left scratching their heads trying to figure out what the game-plan is.Read More
Why HfS is the first analyst to deliver real-time BPO price-benchmarking
HfS today launched the research industry’s first price-benchmarking practice, the HfS BPO PriceIndicator™, to cover business process outsourcing (BPO) functions. These include business processes specific to Finance and Accounting, Procurement, Human Resources and industry-specific outsourcing functions, such as healthcare, insurance and bankingRead More
Where have all the consultants gone?
You’re probably not aware of a very subtle, but tectonic shift going on in the business process outsourcing industry which has implications for all those things that we all tout as benefits of sourcing—innovation, deep domain experience, true client partnershipsRead More
Join us in London for SIG’s Regional Roundtable
This event represents SIG's first major foray into the UK, and it promises to set new sourcing standards, featuring integral discussions on global business operations strategy, sourcing, shared services and BPORead More
Genpact spurns its suitors to IT-enable its BPO, with India’s third largest acquisition
So why did Genpact buy Headstrong, in the third-largest acquisition ever made by an India-based provider, since Wipro picked up InfoCrossing for a cool $600m in 2007, and HCL-Axon for a similar sum, the following year? And, most importantly, what does this mean for the immediate future of the BPO business?Read More
HfS Podcast: Why Latin America? …And why now?
HfS VP of Marketing Mark Reed-Edwards got together with Esteban Herrera, HfS COO, and Euan Davis, Managing Director of HfS' European Research Practice get together to discuss the LatAm region and its development in the global sourcing industry.Read More
Wipro refines its Oil & Gas presence with slick move for SAIC’s practice
Today’s news that Wipro is acquiring SAIC’s Oil & Gas Technology practice for $150M appears to be another complementary addition by the Indian ITES industry’s most aggressive acquirerRead More
The Future of Work – Who will lead?
Companies need leaders to start thinking about the future of work as part of their business planning processes. HR leaders are well positioned to understand the capability and talent of the organization. They also have access to more enabling technology they ever before to help engage the entire workforce in creating the future of work at their companies.Read More
HfS to “lift the lid” on the sourcing industry… with Outsource Magazine
HfS and Outsource Magazine have formed a lid-lifting media partnership... here are the detailsRead More
A tale of two FAO markets: Accenture dominates the enterprise, while IBM sneaks up on the mid-market
One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements. Read More
