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Category: Business Process Outsourcing (BPO)
Mercercare: the answer to Obamacare?
Mercer generates $3.5 billion in revenue from it HR consulting, outsourcing, and investment services businesses. It operates in over 40 countries and has more than 20,000 employees.Read More
Trapped by Procurement BPO? How to pull your organization out of the mire
The report explores challenges and pitfalls for Procurement BPO -- from initial design to sourcing, transition and steady-state operations.Read More
Genpact looks for added bite with Tiger
After 14 years, the effervescent Pramod Bhasin, now in his 60th year, is handing the reins to “Tiger” Tyagarajan, the company's current COO, and long-serving member of the leadership teamRead More
Cognizant: The Future of Work or the Present Forever?
Cognizant is at present the darling of the IT offshore services and outsourcing industry for its consistent and impressive growth and positive levels of customer satisfaction, so we thought we’d share some impressions with our readers.Read More
Beyond Payroll? Strodders puts ADP under the glass
Fresh off of its solid third quarter earnings release, ADP hosted its annual Analyst Day meeting on May 4 in New York City. Here's the lowdown from HfS Research Fellow, Keith StrodtmanRead More
What’s your state of outsourcing in 2011? Your views are critical…
Whether you buy, sell, advise or analyze outsourcing services, YOUR opinion is critical for our new study we're conducting with our academic friends who run the Outsourcing Unit at the London School of Economics.Read More
Utilities: Next Practices for a Stealth Outsourcing Giant
Shhh… Don’t tell anyone, but while most of us weren’t looking, the utilities industry quietly racked up $25 billion in annual spend on outsourcing—that’s in the US alone! How did this happen? How did this get past the regulators and the unions? Who knew that outsourcing would not only grow, but stick, in this most conservative of industries?Read More
HfS Podcast: The Governator holds court
We couldn't wait to sit down with Tony for a podcast recording to hear what's in store for you in the coming monthsRead More
EXL eyes the enterprise BPO market with acquisition of OPI and the world’s second-most intelligent people
EXL and OPI, two of the smaller Finance and Accounting BPO (F&A BPO) providers, and both recently touted as acquisition candidates in HfS Research's 2011 F&A BPO market landscape, have tied the knot in a surprising merger, in this rapidly-consolidating and transmutating BPO marketRead More
