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Category: Business Process Outsourcing (BPO)
In case you felt you had something better to do during our Services-Savants webinar…
We still haven't quite forgiven those of you for not being one of the 1,200 people who signed up to hear six of the most influential IT and business services savants debate on the future of sourcing and services. I mean - what else were you doing? Was it really that important? However, in our spirit of forgiving even the unforgivable, here's a replay of the event.Read More
Blueprint 1.0 was blinding… now are you ready for Blueprint 2.0 this October?
The HfS 50 Blueprint Sessions 2.0 are a continuation of the hugely successful summit that took place at the Soho Grand in New York in April 2012, where 41 senior practitioner recipients of outsourcing services, joined by six of the leading outsourcing services providers on the second day, started the ground work for a Blueprint document that delivers a roadmap for the future direction of the outsourcing industry. Read More
Bring it on! ISG takes aim at Gartner
ISG analyst Stanton Jones points a nuclear missile at the credibility of Gartner's recent Magic Quadrant for Managed HostingRead More
Steering India’s services juggernaut in a Chevy Volt at 108 mpg
Phil Fersht interviews Basab Pradan and Gaurav Rastogi on their new book "Offshore: India’s Services Juggernaut"Read More
The end of outsourcing as we know it… Part I
At the end of the day, it's not all about outsourcing and it's not all about shared services; it's about focusing on how to globalize processes, how to transform finance (and other) functions, and how to govern it all in a global business services context. There is no dominant model, it's more about achieving the right balance across all delivery models to achieve the best business goals. In conjunction with global accounting body ACCA, We spoke to 682 large organizations currently running finance in either an outsourced or shared service framework (or both) - and the results are emphatic: those organizations relying predominantly on outsourced delivery, or predominantly shared services, are viewing their finance delivery performance much more skepticallyRead More
And then there were six… meet the sourcing savants on the seventeenth
ver wondered what would happen if you brought the six most prominent IT and business services savants together for a one-hour debate on the future of the sourcing and services world? Well, wonder no more as this becomes a reality on 17th May at 12pm EST, 5pm GMTRead More
Infosys is officially processing in America to give y’all some BPO
We've been blessed today to be present at the official unveiling of InfosysBPO's first onshore US facility in Atlanta, primed to grow from an initial 200 seats to 1000 in the coming monthsRead More
“The best sourcing discussion that’s ever taken place. Period”
This was the ringing endorsement that came out of this week's "HfS 50 Sourcing Executive Council Blue Print Sessions" in New York City. Two days, 40 buyers representing $5bn of outsourcing spend, together for a whole day and a half, then greeted by six providers to engage in one of the most revealing, pure and pivotal discussions ever on where the sourcing and services industry is headed. Read More
Providers: Stop giving Deb Kops a headache and sort out your websites
It bollixes me that the best thing to hit outsourcing marketing since offshore locations is the advent of the website — inexpensive, flexible, interactive, data-rich, with worldwide reach, and offering the potential for clear differentiation. Yet why are outsourcing providers’ websites such an abysmal lot when, for many, they are buyers’ first introduction to a provider? Read More
Why did iGATE erase the Patni name?
While you can understand Xerox preferring their more famous and recognized brand to ACS, and the procurement guys simply wanted to sounder sexier, it's curious why iGate would drop the famous Patni brand barely a year after its mergerRead More
