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Category: Business Process Outsourcing (BPO)
It is time to party like it’s 2019 if we’re going to save the services industry
Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it: staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it.Read More
Live from New York! It’s the HFS Super Summit, September 13 and 14
On September 13 and 14, HFS will bring together enterprise leaders for a no-holds-barred, two-day HFS Super Summit. Live from New York!Read More
Outsourcing today is about providing your firm oxygen to stay alive, not cost savings
In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business.Read More
Forget the Great Resignation, we’re in a Great Big Mess. Time to wake up to our new reality…
This completely unnecessary and bloody mess that Russia has created by invading Ukraine will likely have a crippling effect on Ukraine’s emergence as a technology hub and a rippling effect on global technology and business services.Read More
Data and Decisions services 2021 – Accenture, IBM, TCS, Infosys and EXL lead the way in HFS Top 10 Rankings
It is all about Data and Decisions in 2021 as Accenture, IBM, TCS, Infosys and EXL lead the way in HFS Top 10 RankingsRead More
10 Reasons why we launched HFS Research-based Sourcing Advisory Services
we've successfullH launched our Research-based Sourcing Advisory Services where we're helping a number of enterprises with our unique approach to helping enterprise customers in this virtual environment.Read More
Cognizant is over the Hump… thanks to the Humph
After a hugely challenging 2020, Cognizant has risen again, posting three successive high-growth quarters with a strong outlook for Q4 which should see the firm comfortably blow past the $18m+ level.Read More
IBM rebrands its GBS division to emphasize what it actually does: Consulting
Almost two decades after its landmark acquisition of PwC Consulting, IBM Global Business Services (GBS) is now IBM Consulting. What may seem like semantics in the short term should bear fruit in the long.Read More
Offshore has become Walmart… as Outsourcing becomes more like Amazon
In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcomRead More
Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic
The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capabilityRead More
