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Category: Business Process Outsourcing (BPO)
Cognizant is over the Hump… thanks to the Humph
After a hugely challenging 2020, Cognizant has risen again, posting three successive high-growth quarters with a strong outlook for Q4 which should see the firm comfortably blow past the $18m+ level.Read More
IBM rebrands its GBS division to emphasize what it actually does: Consulting
Almost two decades after its landmark acquisition of PwC Consulting, IBM Global Business Services (GBS) is now IBM Consulting. What may seem like semantics in the short term should bear fruit in the long.Read More
Offshore has become Walmart… as Outsourcing becomes more like Amazon
In the post-pandemic world, no one cares much about “offshore” as a strategy - it has become part of the fabric of managing a global operating model, where operations leaders just tap into whatever global resource they need to achieve their desired outcomRead More
Teleperformance, Concentrix, Telus, Sitel/Sykes and Tech Mahindra kept the CX lights on during the Pandemic
The Pandemic has driven the imperative to manage the intersection between traditional BPO delivery and digital capabilityRead More
Are you ready for the HFS OneOffice Digital Symposium?
The countdown has officially begun for the first HFS One Office Digital Symposium on June 8 and 9. HFS CMO Nischala Murthy Kaushik spoke with Phil Fersht to learn more about the complete story around the symposiumRead More
Why outsourcing has become hot again… and it’s all about automating to get to the cloud
Enterprises are faced with a dual challenge: ring-fencing legacy data centers and processes, while making fresh investments to re-jig critical processes to function effectively in the cloudRead More
It needn’t be hell… with Nigel
Phil Fersht talks to new HFS Chief Client Officer, Nigel EdwardsRead More
The proposed Atos-DXC takeover is papering over some very deep cracks from a bygone era
Rather than getting bigger, these services firms need to spin off their legacy businesses. This proposed merger is illogical.Read More
Introducing the Tech Stack to power Native Automation, Data and Process Design: The OneOffice Platform
Introducing the OneOffice Emerging Tech PlatformRead More
Chatting to Vinnie Mirchandani on how the IT and business services industry has coped with a pandemic
Vinnie Mirchandani interviews Phil FershtRead More
