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Category: Business Process Outsourcing (BPO)
Why are so many enterprises struggling to move more process into their shared services and outsourcing?
On the surface, it appears that most enterprises today are taking full advantage of both shared services and outsourcing. However, HfS research’s latest survey data, conducted with accounting association ACCA, emphatically demonstrates that only a modest fraction of business process has actually been shifted to either the shared service center or the outsourcing partner. In most cases, over two-thirds of transactional process work is still, bewilderingly, sitting in the business units, despite the proven business benefits of centralizing processes. Read More
And for you low performers who missed the high performance BPO discussion… here’s the replay
Missed today's revved-up BPO discussion? How could you? What else were you doing?Read More
Sourcing advisory bounces back… with half of today’s F&A BPO deals being advised
While the combination of increasing commodization of basic BPO services and an ever-smartening buyer, seemed to signal the end of transactional advisory services, the consulting industry has found a way to adapt to keep itself relevant and much more price-friendly, while still being in a strong position to help clients deal with the sensitive and political task of outsourcing.Read More
Pragmatic Pete to pontificate a panoply of personnel policy
Here's Pete Ackerson introducing himself as the newest HfS Research Fellow for HR Shared Services and OutsourcingRead More
Building a BPO sales team in today’s market – a waste of time?
Seems to me everyone is out there desperately looking for sales superstars. Do they exist? Is it worth the time and effort to find them, only to be disappointed at least half the time? Read More
Are you ready to Turbo-charge your BPO?
Here's a rare chance to learn how some organizations have evolved their BPO relationships from being merely "operationally efficient" through to being genuinely "transformative". Please join us June 20th Wed, June 20 at 16:00 CET | 15:00 BST | 10:00 EDT | 07:00 PDT | 22:00 SGT for a discussion on how to add some serious velocity to the BPO experience.Read More
HfS Research announces its inaugural research advisory board!
HfS invited a great group of people to form its research advisory board to help shape the HfS research agenda: some have have real experience executing operations in buy-side enterprises; some are the most influential thought leaders in the business services and technology industry; some have founded research companies; some are leading academics; some are industry events CEOs. Read More
Time to ring-fence “Lights On Outsourcing” and focus on “Business Transformation Services”
It's high-time to segment the industry so we can all focus on delivering value, and not solely cost-cuttingRead More
Ron Walker lands it safely on the green… with KPMG
Ron Walker, one of the original EquaTerra founding executives has lived the sourcing dream... from start up advisors and providers right through to a global management consultancy. So we thought it high-time we caught up with Ron to talk about his colorful career and how the EquaTerra/KPMG merger was faring over a year on... and how different the sourcing world is looking today compared to those crazy days of the outsourcing boom.Read More
SAP ruptures the procurement universe by scooping up Ariba
With its $4.3 billion cash offer, SAP answered every procurement technologist’s question, “Who is going to buy Ariba?” While this acquisition will rupture the procurement technology universe, HfS believes the real question that supply chain and finance professionals must ask is, “Now that SAP finally has a credible commerce network, can I eliminate and automate processes I’ve been busily outsourcing?”Read More
