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Category: Business Process Outsourcing (BPO)
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Why the mid-market is the mother-in-law of outsourcing
When it comes to outsourcing, dealing with the middle-market has been somewhat akin to dealing with the mother-in-law: can be awkward to deal with, very hard to please, and always has complex demands on your patience and resources.Read More
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If SAP is like “pouring concrete into a company”, isn’t it time to reinvent business processes?
I wanted to introduce a spectacular new personality into the HfS family, Susan Scrupski, a legendary figure in the worlds of disruptive technology and social business - and Fast Company’s “Most Influential Women in Technology” in 2010 - who's embarked on a pivotal new project with us entitled "Business Process Reinvention"Read More
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A fiesta of financial services and analytics hits mid-town next week
There’s an Analytics for Banking, Finance & Insurance event in New York next week, and HfS Research is strolling down the I-95 to study the cerebral-ness.Read More
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It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…
If you've ever had some to read Freakonomics, you'll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.Read More
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No Payne no Gain for a Chief Customer Officer… Part I
IBM's Bill Payne talks to HfS about his refining vision for the future marketing function and, perhaps most importantly, how today's businesses need to manage their most precious assets in the face of such fundamental change - their customers. Read More
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HfS Market Index shows Outsourcing of IT and Business Processes to Grow by 4% in 2013
Yes, you heard it here first, folks: outsourcing expenditure is mushrooming at the warp-speed clip of 4% this year to surpass $950 Billion, and expected to average a 5% clip each year through 2017Read More
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HfS rated in the top right-hand-corner of analyst firms for influencing buyers and journalists
HFS Research was an outstanding performer in the Analyst Value Survey. Buyers of analysts' services rate HFS Research as one of the most valuable providers, and one of a handful of firms whose influence grew most impressively in 2012Read More
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If outsourcing were an employee, it would be fired… Part 2
So if you haven't been fired yet, here's how to avoid it happening...Read More
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If outsourcing were an employee, it would be fired… Part 1
For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled "If outsourcing were an employee, it would be fired". Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that...Read More
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Why middle management is often as influential as the C-Suite when it comes to outsourcing
The official definition of insanity in sourcing: recounting how many times a service provider has said to you, "We've got to get to the C-suite to pitch innovative ideas because middle management is too risk adverse."Read More
