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Category: Business Process Outsourcing (BPO)
Effort, Performance, Purpose: The Three Evolutions of Services
The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier.Read More
ERM, EY, IBM, Accenture, and Capgemini tip-top the HFS Sustainability Top 10
I sat down with Josh Matthews, our Practice Leader for sustainability, to dig into the results from this new research.Read More
Why many tech and business services CEOs are praying for a recession
The IT and business services industry is likely to benefit considerably from a global recession as cost-control takes center stage, in addition to the urgent need from enterprises to migrate securely to the cloud, automate processes and get cleaner, quicker access to data. Read More
Time for BPO to redefine itself as Business Data Services?
Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them. That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds.Read More
It is time to party like it’s 2019 if we’re going to save the services industry
Anyone close to the coal-face of IT and business process services engagements knows it, but few are admitting it: staff attrition is out of control and threatening to destroy the whole fabric of outsourcing if service providers fail to get ahead of it.Read More
Live from New York! It’s the HFS Super Summit, September 13 and 14
On September 13 and 14, HFS will bring together enterprise leaders for a no-holds-barred, two-day HFS Super Summit. Live from New York!Read More
Outsourcing today is about providing your firm oxygen to stay alive, not cost savings
In today’s highly complex, uncertain, and difficult business environment, outsourcing might just save your business.Read More
Forget the Great Resignation, we’re in a Great Big Mess. Time to wake up to our new reality…
This completely unnecessary and bloody mess that Russia has created by invading Ukraine will likely have a crippling effect on Ukraine’s emergence as a technology hub and a rippling effect on global technology and business services.Read More
Data and Decisions services 2021 – Accenture, IBM, TCS, Infosys and EXL lead the way in HFS Top 10 Rankings
It is all about Data and Decisions in 2021 as Accenture, IBM, TCS, Infosys and EXL lead the way in HFS Top 10 RankingsRead More
10 Reasons why we launched HFS Research-based Sourcing Advisory Services
we've successfullH launched our Research-based Sourcing Advisory Services where we're helping a number of enterprises with our unique approach to helping enterprise customers in this virtual environment.Read More
