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Category: Business Process Outsourcing (BPO)
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Concentrix buys its way into the customer experience management Winner’s Circle
Concentrix's investors, SYNNEX, were clearly so impressed with IBM's performance to reach the Winners Circle for customer experience management, they wanted a piece of the action for themselvesRead More
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Teleperformance, IBM/Concentrix and Convergys make the Winner’s Circle for transforming the customer experience
We are proud to reveal our first Blueprint report that has gone deep into the innovation and execution capabilities of today's leading service providers in the customer experience management industryRead More
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Welcome to the Lechner lectures: Why partnering strategies matter
Meet the man tasked with formulating a sourcing strategy for the IBM: Rich LechnerRead More
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Forget business outcomes and innovation for now… most enterprises just want to get beyond adequate first
Our seminal State of Outsourcing Study, conducted with the support of KPMG, has revealed that today's wizening outsourcing buyer is looking at industry experience and the provision of talent that can do more than just the basics, when it comes to choosing between their providersRead More
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Dr Charlie airs the BPO potential of East Africa, Part 2
The exploits of "Dr Charlie", alias the Last King of Sourcing, Charlie Aird, who completes his diaries from his recent sabbatical to East AfricaRead More
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Why are so many enterprise buyers becoming HfS members?
Why are so many enterprise buyers becoming HfS members?Read More
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Accenture, Xerox and Cognizant make the Winners Circle to support October’s healthcare chaos
The three service providers that we found best placed currently to service the healthcare payers are Accenture, Xerox, and CognizantRead More
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Join HfS for some serious onshore Momentum this September
Momentum 2013 is the inaugural industry event dedicated to one of the most politically-charged and compelling issues in the services business today – domestic sourcing of IT and BPO services in America. And, as you might suspect, HfS will be there stirring things up!Read More
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And here’s the 2013 Procurement Outsourcing Blueprint…
A big congrats to Accenture, IBM, Procurian, Infosys and GEP for making the Winners CircleRead More
