- Search
Category: Business Process Outsourcing (BPO)
Senior managers are almost as disengaged as their subordinates
While we did find higher levels of engagement the higher up the proverbial ladder one goes in an organization, the key take away for us was the difference wasn't that much.Read More
Robotistan takes a seat at the BPO Security Council
Last year, we noticed there was a new nation-state “Robotistan” making its presence felt at this august world body and we, at HfS, wondered how significant a player it could become in matters of the BPO and shared services nation states.Read More
Can HR ever overcome its obsession with the automation of obsolete processes?
Why do so many HR executives obsess with administering irrelevant processes when they should be helping their firms' managers get the best out of their staff?Read More
Traditional outsourcing advisory is dead.
And when the world's number 1 management thinker, Clayton Christensen, writes about Consulting on the Cusp of Disruption, you know it's officially game-over for the way consultants have traditionally delivered effort-based high-cost projects for wizening clientsRead More
What happens when you put the leaders of an industry in one room?
However which was we look at this, this is going to be one helluva crowd - with a bevvy of buyside sourcing and shared services leaders from 60 major organizations, in addition to this motley crewRead More
2013 Analyst Value Survey Results: HfS Research has risen in influence more than all the other analysts
Please allow us a few minutes of our own-trumpet-blowing as we broadcast some of the results of the 2013 Analyst Value Survey, courtesy of Analyst Equity and Kea Company. This is based on a record number of 352 IT research consumers Read More
Accenture procures procurement’s prize property: Procurian
This is a momentous transaction in the history of Procurement Outsourcing which will have major ripple effects across all the other service providers and likely re-shaping our “Winner’s Circle” for 2014, as a result of Mike Salvino’s decision to double-down on sourcingRead More
Fancy yourself as a sourcing Master Black Belt?
HfS' Governance Proficiency Certification Program is designed to help today's sourcing executives approach service provider relationships and governance strategy with a sophisticated and pragmatic approach that will help them advance their careers, their skills and their experienceRead More
Prince Charles of Sutherland joins HfS to lead BPO strategy
Charles Sutherland will be playing a key role in helping us lead many of our strategic BPO assignments across traditional horizontals, such as F&A and Procurement, in addition to driving new coverage in growth areas such as Supply Chain Management and Robotization.Read More
Pankaj ponders, postulates and problem-solves: meet Genpact’s analytics guru
HfS talks to Genpact's Pankaj Kulshreshtha, whose analytics group has exploded from 10 to 6000 people under his guidance Read More
