- Search
Category: Business Process Outsourcing (BPO)
Five make Winner’s Circle for Insurance BPO: Accenture, Genpact, EXL, IBM and TCS
For the large insurers, many could go out of business if it wasn't for the savings and efficiencies generated by maturing BPO delivery model - let's take a look at the industry's first meaningful analysis of the innovation and execution capabilities of all the leading service providersRead More
Riveting webcast warning: The 2014 Outlook for the Extended Enterprise
Join our glittering all-star cast on February 6th at 11am EST (4pm BST) for a complimentary, free and decidedly cost-absent webinarRead More
Innovation starts at the… cube farm
A recent discussion with Accenture sparked the thinking at HfS with regards to how the introduction of new ideas and investments to the delivery center floor plays another important role in this transformation journey towards “progressive outsourcing”Read More
Getting good at GBS governance: Why heroes don’t scale
This governance group has the challenge of managing an increasingly complex environment, with aspirations much loftier than in the past to achieve the right maturity levels to run GBS effectively.Read More
East meets West in a cloudy love-match
The cost-competitive offshore scale and expertise of HCL meets the onshore domain expertise, legacy integration skills and data center resources of CSCRead More
2014 shared services and outsourcing outlook Part II: Why GBS will not be bullsh*t
While several folks make valid arguments why GBS may be a pipe-dream for their own organization (or some of their clients' organizations), we believe they are missing the big pictureRead More
Industry analysts: a new world order is already coming
The future of analysts is about providing clients the experiences they need to be smarter and more effective at what they do, not selling them something pre-packaged that everyone else already hasRead More
2014 shared services and outsourcing outlook Part I: It’s time for enterprises to stop being really good at irrelevant stuff
In 2014, ambitious operations leaders must begin achieve a certain degree of maturity across their operations before they can really address achieving their desired outcomesRead More
Naomi Bloom: HRO needs to focus on business analyst services, not call center/manual processing
It will be fascinating to see if the larger SIs and/or HRO providers will be able to craft just the right mix of quality and cost-effectiveness to be successful in delivering much smaller, less labor-intensive and more tool-based implementation and post-implementation HR services.Read More
HR in the Cloud: It won’t kill HRO, but it may kill what’s left of dysfunctional HR…
The emergence of more affordable Cloud based solutions is finally - after decades of disarray - making it possible for firms to stop starring into the HR abyss and start getting functional again.Read More
