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Category: Business Process Outsourcing (BPO)
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Outsourcing and shared services investment intentions at record high as the Integrated Global Services model takes center stage
Simply plastering more and more lipstick on the same old pig is eventually going to fail for many as Integrated Global Services becomes the future model of choiceRead More
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Parikh preaches, prophesizes and prognosticates… Part 2
The final part of Phil Fersht interviewing Avasant CEO Kevin ParikhRead More
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Can Infovish disrupt the Indian services model and rediscover its mojo?
The Infy old guard make a bold statement to the world by putting the popular tech innovator, Vishal Sikka, in charge of rediscovering that elusive Infosys mojoRead More
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The digital failure of today’s operations talent: two-thirds of enterprises are falling short
A Digital talent crunch is coming and this could get ugly for someRead More
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Parikh preaches, prophesizes and prognosticates… Part 1
Phil Fersht interviews Avasant CEO, Kevin Parikh (Part 1)Read More
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Is a new breed of analyst finally arriving to disrupt the legacy model?
Leading analyst observer Duncan Chapple demonstrates the sands are shifting in the analyst world when it comes to wielding influence over enterprise buying decisionsRead More
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Is it high time industry analysts are regulated?
One issue that is increasingly rearing its ugly head is the ridiculous - and often insane - demands industry analysts are placing on providers of technology and business services to pony up client references for their scatterplot charts.Read More
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Why offshoring is hotter than ever
Close to a third of enterprises are increasing the offshore component with their service providers, and a fifth with their own shared servicesRead More
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Time to stop the buzzword balderdash and become meaningful again
Our industry has started to lose the plot with the amount of buzz terms spewing aroundRead More
