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Category: Business Process Outsourcing (BPO)
If anyone can, Barbra McGann can…
Barbra Sheridan McGann talks to HfS about her exciting new analyst role with the firmRead More
Why Cloud-centric services are critical to the survival of service providers in today’s As-a-Service Economy
Cloud-centric delivery is the only true direction service providers can take, if they want to be around in another couple of yearsRead More
Murphy’s BPO Law
Phil Fersht interviews Carole Murphy, Capgemini's Head of BPO Business Transformation Services Read More
Deconstructing your manual BPO activities for the As-a-Service Economy
Architecting a BPO solution is not all that different from being a writer of a comedy movie, whether that writer happens to be based in Hollywood, London, Paris or Mumbai. Read More
The Ten Tenets Driving the As-a-Service Economy
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenetsRead More
More hope less fear, please – Digital is not only changing the way we work, it’s improving it
The world of work's just so much more interesting and rewarding today that it was even five years' agoRead More
1093 research influencers have spoken: HfS leads the analyst industry for growing influence
1100 research buyers: HfS Research's influence increases more than all the analyst firmsRead More
Cooking up NASSCOM’s $50 billion Bangalore biryani
Charles Sutherland shares thoughts on NASSCOM's ambition to grow Business Process exports from $20 Billion in 2014 to $50 Billion by 2020. Read More
Cognizant’s CEO Frank D’Souza talks to us about his recent $2.7bn shopping trip
We grabbed a few minutes with Cognizant's CEO, Frank D'Souza, to talk about why his company made this move Read More
Cognizant makes the biggest bet ever by an Indian services provider. This is a big bloody deal…
Cognizant has upped the ante; now it's time for the ambitious providers to open their war-chestsRead More
