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Category: Business Process Outsourcing (BPO)
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Here are our Autonabilized 2015 HfS predictions
17 Killer Predictions from the HfS analyst team. All of these will happen too...Read More
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When Blood is Sikka than Water: Vishal’s Infy Honeymoon has some Legs
New Infosys CEO, Vishal Sikka, talks to HfS' Phil FershtRead More
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Atos and Xerox exchange holiday gifts, but can they disrupt a market asleep at the wheel?
This transaction focuses both service providers on their strengths and will help them be more effective in the emerging As-a-Service EconomyRead More
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TCS, Accenture and Tech Mahindra take the Top Spots for Telecom Operations Services
HfS releases the first Blueprint into Telecom Operations Services, led by Principal Analyst Pareekh JainRead More
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Time for outsourcing service providers to tone down the sales BS
Service providers need to prove they are agents of value, not devils of extracting low-value margins.Read More
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Accenture, Cognizant, Wipro and Infosys are the marketing and digital customer experience services front runners
HfS unveils the first industry Blueprint that looks at Marketing Operations and Digital Customer Experience Management ServicesRead More
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The Twelve Tenets of Trust
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: TrustRead More
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The three dirtiest phrases in services
Here are three phrases that are today's big no-nos Read More
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The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost
Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationshipsRead More
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Gianni Giacomelli… he lived in Delhi
Genpact's Gianni Giacomelli talks to HfS' Phil FershtRead More
