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Category: Business Process Outsourcing (BPO)
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Dallas, we have another problem: Too many Advisors are Buying the Service Provider Hype
We need advisors steeped in reality who can give enterprises a nice big dose of reality, who truly understand what life is like a few years into an outsourcing engagementRead More
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David Poole, Robo Conductor
Phil Fersht talks Robotic Automation and the future of Services with David Poole, Co-Founder and CEO, Symphony VenturesRead More
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Europe: If you can’t do Arbitrage, then Automate!
if your enterprise cannot make the swift changes you need to upskill your operations talent, surely the advent of Robotic Process Automation platforms is providing an increasingly appealing alternative path to take?Read More
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Dallas, we have a problem: Advisors struggling to deliver Expertise-as-a-Service
Consultants are supposed to be like doctors - they need to use the latest tools, technologies and knowledge at their disposal to help their clientsRead More
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Speed dating their way to a quick divorce… Rick Simmonds talks up his new advisory firm Aecus
What about the UK advisory firm formerly known as "Alsbridge Plc"? Answer, it renamed itself "Aecus", named after one of the sons of Zeus. Phil Fersht talks to Rick Simmonds about where the direction the new firm is takingRead More
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Skill not Scale, Part II: Europe poses the biggest opportunity as As-a-Service models emerge
There clearly is a need for more flexible labor in many European countries, and the ability to source skills "As-a-Service" from providers is becoming increasingly appealingRead More
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Cost is the New Black: The Overbearing Paradoxical C-Suite Imperative for 2015
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations - but most are discovering they need to work smarter before they can work cheaper.Read More
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The greatest nearshore location of all… Nova Scotia
Yes, I actually believe this is a great province to invest in the talent and resources and we'll shortly be able to share the news of a major new As-a-Service investment in the region from one of the Indian-heritage global service providers.Read More
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Skill not Scale: The Massive Opportunity Awaiting the Services Industry
There needs to be a coming-together of consulting and outsourcing service delivery, the likes of which we have yet to see at a broad scale in the services industryRead More
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Unveiling the 2015 Robotic Premier League Table: HP, TCS and IBM are setting the pace
Congratulations to HP, TCS, IBM, Sutherland Global Services and Genpact for topping the 2015 Robotic Premier League table Read More
