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Category: Business Process Outsourcing (BPO)
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Procurement makes its move to As-a-Service…. so who’s leading the market?
The latest HfS Procurement-as-a-Service Blueprint captures the transition of service providers into the As-a-Service EconomyRead More
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HfS hits bullseye of the IIAR Tragic Quadrant for IT analyst firms
What's really encouraging for HfS is our reach beyond outsourcing and services into mainstream coverage of technologyRead More
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Sourcing Superman of the Source, Barry Matthews
Phil Fersht interviews Source co-founder Barry Matthews about their merger with Alsbridge and his hands-on experiences of Robotic Process AutomationRead More
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The Foundations of the As-a-Service Economy (Part 2): Avoiding getting burned without a burning platform
Operations are becoming standardized, cloudified and robotized - and if we can't reorient our staff to accept this reality and expand their capability horizons, many will be waiting tables, driving ubers or cutting hair before we know it.Read More
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The biggest threat to outsourcing’s future: Unfocused and unambitious Millennials
If we don't have succession plans to blood the next generation of talent, we'll just become an industry of old fartsRead More
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The Four Foundations of the As-a-Service Economy, Part I: Getting your Outsourcing and Talent mix right
We're on a train hurtling towards something resembling "As-a-Service" and we need to make sure we stay on itRead More
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Less lipstick on the As-a-Service pig please…
Most of our beloved providers want to talk a big game more than having the real chops to prove itRead More
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The industry’s first Workday services blueprint: A new breed of As-a-Service providers has disrupted HR delivery forever
The industry's first-ever Blueprint Report looking at Workday ServicesRead More
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Robo-Britannia: Is Britain leading the As-a-Service revolution?
When it comes to being first on the bandwagon for experimenting with solutions that can drive out cost and improve productivity, the UK - amazingly after all these years - still leads the wayRead More
