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Category: Business Process Outsourcing (BPO)
Nasscom Wrap: Grasping for digital identity, but needing a dosa reality
I find myself feeling conflicted between excitement and frustration for the future of Indian-centric BPO services.Read More
Ready to strut your stuff at #NasscomBPM this week?
Find out what's making Chandra, Vishal, Tiger and TK strut their stuff in Bangalore this week...Read More
Why Accenture’s acquisition of Cloud Sherpas is both an offensive and defensive move
As-a-Service has to be all about empowering the client, not the consultantRead More
Long live the freemium analyst model…
Interim results from the 2015/16 Analyst Value Survey, as revealed by influencer guru Duncan ChappleRead More
Weekend Rant: Let’s cut this bullsh*t and have meaningful conversations again (please)
We have to fix our bullsh*t problem, or this industry will fade into irrelevance Read More
Cognizant, Accenture, EXL, Concentrix, HGS and HP are the top healthcare payer performers
The 2015 Healthcare Payer Operations Blueprint reportRead More
Glenn gives us Government-as-a-Service (GaaS)
Glenn Davidson, at Accenture Federal Svs, discusses with HfS how Government-As-a-Service is shaking up public sector operationsRead More
How Robotic Process Automation has become a right dog’s breakfast
The services industry has gone careening up RPA hype creek, powered by advisor and provider-infused methaneRead More
TCS, EXL, Concentrix and Infosys set the As-a-Service pace for Insurance
HfS Unveils the 2015 Insurance-as-a-Service BlueprintRead More
Hello As-a-Service Economy, goodbye Outsourcing, Part 2
We need to reach that pivot-point where business leaders make real, definition investment actions to change their operationsRead More
