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Category: Business Process Outsourcing (BPO)
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Rohit’s rhetoric
EXL CEO Rohit Kapoor talks to HfS' Phil Fersht about the future of BPO and his own company's storyRead More
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The HfS 2016 Blueprint Research Agenda …at your service
The analyst industry's most ambitious 2016 research agenda Read More
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HfS brings O’Brien’s brains on board
Melissa O'Brien joins HfS as Research Director, Contact Center and Omni-Channel OperationsRead More
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Life beyond automation? Consider the H Factor
The H Factor: Being smart humans who can intelligently apply tech, not be replaced by itRead More
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Did HfS really just uberize the analyst business?
After reading this, people will start to use the term "HfS-ize" instead of uberizeRead More
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Meet the Fresh Prince of Capgemini… Mike Small
Mike Small, Global Sales Officer, BPO at Capgemini talks to Phil Fersht of HfSRead More
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Accenture, Deloitte, Capgemini and Bluewolf lead the industry’s first Salesforce Services Blueprint
HfS Research unveils the industry's first Salesforce.com Services Blueprint analysisRead More
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Provider, provider on the wall, who’s delivering Trust for Digital?
HfS unveils the first Trust-as-a-Service Blueprint Report assessing service provider capability in the Digital Security RealmRead More
