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Category: Business Process Outsourcing (BPO)
Accenture, EXL and TCS enter Winner’s Circle in HfS Utilities BPO Blueprint
HfS Research Director, Reetika Joshi, takes a deep look at the disruptive Utilities BPO marketplaceRead More
The discussion thread that defines us? Traumatic 2016… Survive the race to the bottom!
2016 is the year that will separate the service dinosaurs from the savvy cannibalizersRead More
10 issues defining the services industry in 2016
The HfS analyst team demands 10 big things the services industry needs to address in 2016Read More
More bite than bark? Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experience
Warner Bros transformation head, Jason Barkham, talks about his HfS Summit experienceRead More
80% of outsourcing relationships fail to deliver collaborative value… so what can we do?
Too many of today's services relationships are just not set up to be collaborative venturesRead More
Why we mustn’t make the same mistakes with RPA that we made with BPO
RPA is only the first step on a journey of self-learning, self-healing, dynamic process creation and really smart decision making support for your businessRead More
Save the dates for our 2016 HfS Buyers Summits
At HfS, we are thrilled to unveil our 2016 Summit Agenda, starting with a return to Cambridge University in MarchRead More
Automation: Flavor of the month or disease of the decade?
45% of buyside outsourcing relatinship leads see partnering with their provider on automation strategy as their main area to find new valueRead More
Finance talent: automation skills now trumping analytics skills
If finance staff are not willing to adapt to the As-a-Service world, they will be irrelevent in tomorrow’s enterpriseRead More
