- Search
Category: Business Process Outsourcing (BPO)
Catch up on the latest HfS data and forecasting research
An update on the latest HfS market sizing and forecasting, service provider market share researchRead More
The services industry hokey pokey continues as inertia takes hold of many.
Comparison of the market position of the leading service providersRead More
Contact Center Providers are blissfully unaware they could lose key clients
Service providers need to step up their CX gameRead More
The New Rule of Outsourcing: Co-Learning on the Job
Today, “learning on the job,” is a critical activity to do all the time, as digital technologies and business models change the way we work, not a little, but quite significantly and often at a breathtaking pace.Read More
The broader issues behind Brexit send a frightening message to the services industry
This rebellion against the establishment can be clearly mirrored in our enterprises, where similar issues of disenfranchisement are rapidly permeating with 30% of rote services jobs likely to be eliminatedRead More
Digital labor will trim 1.4 million global services jobs by 2021
Low skilled, routine jobs drop 30% as many of these roles get phased out over the next 5 years, resulting in a net loss in the global services industry of 9%, totaling 1.4 million jobs by 2021Read More
Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
These two firms need to be slammed together with an urgency and focus not yet seen in our industryRead More
Accenture, TCS, Wipro, Tech Mahindra and Infosys lead the 2016 Telecom Operations As-a-Service Blueprint
HfS unveils the 2016 service provider performances in telecoms operations servicesRead More
Futurist Gerd Leonhard to keynote at HfS Cognition this September
Phil Fersht interviews Futurist Gerd Leonhard prior to his keynote at the HfS Cognition Summit this SeptemberRead More
Meet the Dinamo driving TCS’ business process services impressive growth
HfS' Phil Fersht interviews Dinanath (Dina) Kholkar, Global Head of Business Process Services at Tata Consultancy ServicesRead More
