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Category: Business Process Outsourcing (BPO)
Employees are Customers too – Enterprises must channel their “inner” Omnichannel
In a recent podcast about omnichannel, an interesting spin on the topic came up. As posed by my colleague Fred McClimans: “Omnichannel applies to the internal business/partner operations just as much as the consumer side of the market - why isn't this given enough attention? Or is it?”Read More
Lessons engineering service providers should take from Tesla’s Master Plan
Pareekh Jain's take on Elon Musk's new master plan for TeslaRead More
Who are the leading IT and BPO services firms in EMEA?
HfS reveals the leading IT and BPO services firms in EMEARead More
The Kind Of “Food For Thought” The Services Industry Needs
An episode of Chef’s Table has eerily familiar themes that we talk and write about in the services outsourcing industry everyday.Read More
Evaluating a Service Provider? Relevant Profiles at Last!
HfS has done it again. Bringing useful, real information to the Service Buyer community.Read More
The HfS BPO Top 50: ADP, Xerox and Accenture lead the way
HfS reveals the leading 50 Business Process Outsourcing service providers by revenueRead More
So Market Boy! How will Brexit really impact the services market?
HfS discusses impact of Brexit on services marketRead More
Accenture, Wipro, TCS and Cognizant lead the HfS 2016 Mortgage As-a-Service Blueprint
Announcing the findings of the HfS 2016 Mortgage As-a-Service Blueprint - The concept of delivering mortgage As-a-Service, using plug and play digital business services is still in its infancy.Read More
OneOffice or DumbOffice? Service providers are bifurcating again
Faster, cheaper, smarter are the watchwords for the Intelligent OneOfficeRead More
