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Category: Business Process Outsourcing (BPO)
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Why An Outcome-Based Approach Can Shatter the Watermelon Effect of Outsourcing Contracts
What to do about that "feeling" that even if SLAs are Green, something feels Red!Read More
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Beware men in gray suits: Clients want more senior women, more real client stories and less automation hype
Brand new data from the HfS-Nasscom 2016 BPO study has some revealing dynamics on the role of womenRead More
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Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCS
Who Are the As-a-Service Winners in Energy Operations? HfS’ inaugural Energy Operations Blueprint reveals frontrunners Accenture, EPAM, Infosys, Wipro and TCSRead More
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Meet the HfS team in Bangalore next month for NASSCOM BPM Strategy Summit!
HfS is sending a superstar analyst team to Bangalore next month for the 2016 BPM Strategy SummitRead More
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Retailers Need a Digital Architect to Save their Legacies
Walmart/ Jet.com Signals Major Business Model Changes for RetailersRead More
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Why We Should Love Procurement
Many executives express their frustration with procurement frequently claim, “they just don’t understand what I need, and obstruct me from achieving my goals”. Procurement is often seen as that last hurdle before reaching the finish line like a police offRead More
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Did Randstad just pay $429m too much for Monster?
Why did staffing giant Ranstad buy the shriveled remains of a legacy resumé-based online recruitment site?Read More
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Using the Wisdom of Crowds and the Wisdom of Experts in Book Selection and Service Provider Selection
I am amazed how my process of book selection has changed over time from the wisdom of crowds to the wisdom of expertsRead More
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Who are the leading IT and BPO services firms in North America?
HfS lists the leading IT and BPO services in North America by revenueRead More
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Xerox, Accenture, EXL, Cognizant Round Out the Winner’s Circle of the HfS 2016 Health and Care Management Blueprint
How clients and service providers are using automation, analytics, and BPaaS in BPO to enable consumer centric healthcare operations.Read More
