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Category: Business Process Outsourcing (BPO)
What ever happened to the Death of Offshoring through RPA?
Fast-forward 4 years since the rise of RPA, is the offshoring industry any closer to the abyss?Read More
Is Account Management Location Holding your Client Back from a BPaaS Engagement?
A look at how account management location can influence BPaaS engagements.Read More
Musings on the Future of Procurement
Read our overestimations and underestimations for procurement in two and ten years’ timeRead More
Wipro bids for As-a-Service… with Abid
HfS Chief Analyst Phil Fersht sits down with Wipro's CEO Abid Ali NeemuchwalaRead More
Chinmoy chats about that shift left
Hexaware's Chinmoy Banerjee talks to HfS about chatbots and disruptionRead More
In 2017 HfS is making research great again… and real again
HfS Unveils the Analyst Industry's most Innovative 2017 Blueprint Research AgendaRead More
How As-a-Service Coming of Age Changes the Dynamics in the Procurement BPO market
Procurement BPO has seen a more rapid move to “As-a-Service” —agile and on-demand—than other horizontal offerings. This blog explains why.Read More
Accenture, IBM and Cognizant lead the industry’s first Intelligent Automation Blueprint
HfS unveils the first Intelligent Automation Blueprint report, with Accenture, IBM and Cognizant leading the packRead More
Wippirio could leave its Indian heritage competitors in the cold… if it gets this one right
Wipro's acquisition of Appirio represents one of the most compelling and bold moves from an Indian-heritage majorRead More
So what should healthcare operations do when IT hinders rather than helps?
Making health IT drive real impact on health, medical, financial outcomes is not up to any one business unit or CIO; it's about collaborating in teams that focus on the end healthcare consumer experience.Read More
