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Category: Business Process Outsourcing (BPO)
Digital Customer Service BPO: A Chat with HGS
Provide optimized customer service across various digital channels while also using new tools to better understand customer demographics and preferencesRead More
Offshore has become Walmart…as Outsourcing becomes more like Amazon
No one cares much about “offshore” as a strategy anymore - it has become part of the fabric of managing a global operating modelRead More
Digital Marketing Operations Services: Disrupting the Agency Model
Part 2: An analysis of the diverse competitive landscapeRead More
No more denial for WNS as it makes its concerted procurement play
WNS announced the $40 million acquisition of Denali Sourcing Services.Read More
Which Service Providers will help our healthcare organizations survive, even thrive, post-ACA?
Much as I’d like to, I can’t foresee the actual future of the U.S. Affordable Care Act (ACA) or healthcare policies under President-elect Donald Trump..Read More
What ever happened to the Death of Offshoring through RPA?
Fast-forward 4 years since the rise of RPA, is the offshoring industry any closer to the abyss?Read More
Is Account Management Location Holding your Client Back from a BPaaS Engagement?
A look at how account management location can influence BPaaS engagements.Read More
Musings on the Future of Procurement
Read our overestimations and underestimations for procurement in two and ten years’ timeRead More
Wipro bids for As-a-Service… with Abid
HfS Chief Analyst Phil Fersht sits down with Wipro's CEO Abid Ali NeemuchwalaRead More
Chinmoy chats about that shift left
Hexaware's Chinmoy Banerjee talks to HfS about chatbots and disruptionRead More
