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Category: Business Data Services
2023 will provide a huge opportunity for automation service providers… so how do they stack up?
The economic conditions in 2023 will put automation in the hot seat, and expectations are on operations leaders to roll out automation initiatives. So one thing is clear, most organizations will need a lot of help to roll out real automations that perform more than basic RPA - they need to evaluate automation and AI technologies across the board to move their organizations forward across our three Horizons.Read More
New HFS Horizons Report! Healthcare Payer Service Providers are all about the right fit
In October 2022, HFS said goodbye to the Top 10s and welcomed HFS Horizons, a forward-looking construct to evaluate service providers. Our first industry focused horizon report is the healthcare payer service provider report that was published in November 2022. This report helps healthcare enterprise buyers make high-confidence buying and partnering decisions in the context of the specific challenges they are attempting to address. Read More
re:Invent or re:Position? AWS tries to ‘out Google’ Google on the importance of your data strategy
AWS could lose steam as the migration to the cloud, as a technology platform, gives way to the cloud’s role in making data a business asset. While AWS's growth numbers are still holding up, there could be significant changes on the horizon as Google Cloud Platform (GCP) makes up lost ground with its approach to a data-centric cloud environment.Read More
Outsourcing will shine or fail as we combat this global assault on our stability
There has never been a time when third-party help has been so badly needed to help businesses drowning in spiraling wages and energy costs, crippled by attrition, tormented by cyber criminals, and desperately needing the skills and capabilities just to keep their business operations functioning.Read More
Two thirds of BPO customers want to pay for achieving business outcomes… only a third for butts-on-seats
Today's current “effort-based” BPO (BPM) services model is failing, but there is hope that this industry can course-correct its outmoded ways of behaving, with two-thirds of enterprise leaders preferring an outcome-based approach.Read More
Effort, Performance, Purpose: The Three Evolutions of Services
The future of IT and business services must evolve from today's effort-based model to one that drives performance and, ultimately, common purpose between client and supplier.Read More
ERM, EY, IBM, Accenture, and Capgemini tip-top the HFS Sustainability Top 10
I sat down with Josh Matthews, our Practice Leader for sustainability, to dig into the results from this new research.Read More
Time for BPO to redefine itself as Business Data Services?
Enterprises want to buy continuous access to data outcomes and experience great service partnerships to achieve them. That is what BPO is all about and why HFS has termed the phrase 'Business Data Services' to redefine BPO as the post-pandemic era unfolds.Read More
RPA is dead. Long live Integrated Automation Platforms
The major issue with RPA today is that it is automating piecemeal tasks. It needs to be part of an integrated strategy.Read More
