Category: Automation

Goodbye Top Ten and Hello HFS Horizons!
October 03, 2022 | Phil Fersht, Saurabh Gupta
We are unveiling "HFS Horizons" to align the performance of service providers and tech suppliers with the outcomes they help their clients define, the great experiences their clients enjoy, and the synergies their clients are developing across their ecosystem partners to create new sources of value.Read More
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Why it’s time to get sucked into the Metaverse
July 26, 2022 | Phil Fersht
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I’ll keep finding automations ’til I die
July 23, 2022 | Phil Fersht
The pandemic held back two-thirds of enterprise automation efforts, but over 70% are now experiencing a strong bounce-back with C-Suite sponsorship. In short, debilitating labor shortages and wage inflation, combined with desperate moves to modernize digital infrastructures has firmly propelled a refreshed approach to automation back into the corporate spotlight.Read More
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Want to survive the AI era? YOU have a simple choice to make…
July 07, 2019 | Phil Fersht
There are no half-measures here, folks – you can’t dip in and out when it comes to driving automation and AI solutions – people are quickly getting found out for having a veneer of understandingRead More
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Why some service providers are grimly clinging onto the labor-arbitrage model
October 31, 2014 | Phil Fersht
A new breed of service provider has to emerge, which can disrupt the legacy labor-based modelRead More
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