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Category: Automation
GBS (Global Business Services) is dead. Long live GBS (Generative Business Services)
For more than two decades, Global Business Services (GBS), the centralized service delivery model leveraging a mix of internal shared services and/or 3rd party outsourcing, has been a tried and tested modus operandi for large enterprises to save costs, drive process discipline and improve compliance.However, with the rapid advent of real generative AI capability, the current GBS model is dated, fails to deliver much (if any) value beyond cost and efficiency and has struggled to create viable career opportunities for ambitious talent. Let’s face it, GBS is still stuck squarely in the back office and fails to provide a career track for the best and brightest to pivot their firms into the generative AI era.Read More
Why actions will eat code
After a remarkable journey through the era of computerization and its remarkable contributions, we stand at a pivotal moment of innovation. It's time to bid farewell to a core element that has been instrumental in its success: We must undertake a comprehensive reevaluation of our enterprise application suites and the ecosystem of coding that has been central to their development and support. Our future is all about visible actions and invisible technology...Read More
Francis chances with HFS!
We are thrilled to announce a significant addition to the HFS Research team, as we welcome Francis Carden as our new Chief Technology Evangelist. Francis brings with him a wealth of experience and expertise that will undoubtedly enhance our capabilities and benefit our clients.Francis brings four decades of invaluable experience in the realm of software automation, having co-founded successful companies such as Pixel Innovations and OpenSpan. In 2016, Pega acquired OpenSpan to launch its RPA capabilities, and Francis led Pega's digital automation and robotics business.Read More
One small hop for tech, one giant leap for mankind… can Rabbit’s Large Action Model disrupt how we get things done?
Large Action Models (LAM) are the most exciting development in AI evolution since ChatGPT was launched. Having an AI assistant not dependent on islands of apps that do not integrate with each other is everything we've been crying out for... But the future potential of LAMs is a lot bigger than addressing this burning problem plaguing our smartphone lives - it also has significant implications for the future of enterprise tech. It's just incredible that while Google, Meta, Microsoft, et al. are all working on the evolution of LLMs toward actions and problem-solving, a startup like Rabbit is allegedly ahead of them.Welcome rabbit.tech and step forward Jesse Lyu, who could well be the new Chinese Steve Jobs.Read More
Process intelligence unlocks faster and better innovation with GenAI
When enterprises define their GenAI adoption roadmap, they must consider the value process intelligence can deliver if they want the technology to reach its full potential. Celonis Founder Alex Rinke sat down with Phil Fersht to talk about the value of partnerships with the likes of of LLaMA and Hugging Face, so it might get even easier to infuse process intelligence with your Generative AI plans.Read More
The Truth might just help you win…
In 2024, I will push my team even harder to be brave and speak the truth in this world of bullish*t marketing, relentless hype, blatant lies, and swirl of nonsense. We have more than doubled HFS since 2019, so there is one lesson to take away from this: Truth sells!Read More
Can Cognizant shape the technology arbitrage era with Thirdera?
Cognizant made the most significant move in the ServieNow ecosystem to date by acquiring pureplay Thirdera, the largest independent consultancy that adds significant muscle in the US and also expands Cognizant's presence in Europe and APAC. Cognizant has a significant opportunity with Thirdera to differentiate its broad transformation capabilities, but must learn lessons from its previous Linium acquisition to preserve and build on Thirdera's unique culture.Read More
Services firms are out of runway. They must forget Labor Arbitrage and conform to Technology Arbitrage
The fundamental value creation lever in the legacy Labor Arbitrage era has been the centralization of people in a global delivery model. The fundamental value lever in the Technology Arbitrage era is all about architecting and orchestrating the rapidly changing technology ecosystem in line with the client’s business model. It’s past time for the IT and BPO Services industry to jump to a new S-curve driven by Technology Arbitrage if they wish to get back to another season of hockey stick growth.Read More
IDP goes beyond document processing to unlock insights from masses of data
HFS has published its first intelligent document processing (IDP) Horizons report covering the broad landscape of IDP vendors landscape engaging with major enterprises.Read More
Accenture, Capgemini, Genpact, IBM, Infosys, TCS—the F&A entourage leading the way to Horizon 3 outcomes
HFS conducted an exhaustive research exercise into 15 of the key service providers in the latest Horizons report on F&A Service Providers, 2023, by diving deep into the capabilities of each and how they have contributed to the changing F&A landscape over the last year. Read More
